Chapter 4: Summary and next steps

You’ve built a system that classifies each customer enquiry and passes it to the agent that knows how to resolve it.

What you’ve learned

• To create a knowledge base from a document and search it from an agent.
• To use an Agent as a classifier and Conditional Router to branch the flow by its answer.
• To build several specialised agents, each with its own tool and instructions.
• To use Defined by AI so the agent completes its tools’ fields.

Next steps

• Publish it to use it from your website or your application. See Publish and follow a flow.
• Review the conversations it holds and set up automatic quality evaluations. See Conversations and evaluations.
• Browse the templates to find other cases. See Templates.