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Nappai Documentation

Pimberly Product Tool

Pimberly Product Tool gives an agent access to the product records you keep in Pimberly, your product information system. When someone asks about a product, the agent looks up its reference in Pimberly and receives its details: title, description, price, dimensions, weights and the other attributes you choose.

You connect its Tool output to the agent’s Tools input. The agent decides when to look up Pimberly and which reference to search for.

When to use it

  • A sales assistant answers customer questions about a product’s technical features.
  • The sales team asks for the price or dimensions of a reference without opening Pimberly.
  • An agent prepares quotes and needs the exact details of each item.
  • You want your website assistant to answer with the official catalogue information.

Configuration

You need a Pimberly API credential with the access key for your Pimberly channel. See Credentials.

FieldWhat it does
Credential (required)The Pimberly API credential used to query the catalogue.

Advanced options

FieldWhat it does
Related Product Attribute Details in PimberlyThe record attributes the agent receives, separated by commas and written as they are named in Pimberly. It comes with a broad list of common attributes, such as Title, Short Description, Amount, Currency or URL Website. Adjust it to the names in your catalogue.

Output

The Tool output connects to an agent’s Tools input. When the agent looks up a reference, it receives the product record with the chosen attributes, one per line.

Example

An electrical equipment manufacturer wants its assistant to answer technical questions.

  1. Add Pimberly Product Tool and pick the Pimberly API credential.
  2. In Related Product Attribute Details in Pimberly, keep only the attributes you want to share with customers.
  3. Connect the Tool output to the agent’s Tools input.
  4. A customer asks “What IP rating does reference 21001333-091 have?”. The agent looks up the record and answers.