Pimberly Related Product Tool
Pimberly Related Product Tool looks up in Pimberly, your product information system, which products are related to a reference: accessories, spare parts, alternatives or compatible products, depending on how they are linked in your catalogue. For each related product it gets the details you choose, such as title, series, price or compatibility.
You can use it as a tool, connecting its Tool output to the Tools input of an agent, which decides when to look up and which reference to search for. You can also use it as a step in the flow, writing the reference in Product Reference Nr. and collecting the result from the Data output.
When to use it
- A sales assistant suggests accessories or complementary products for the one the customer is looking at.
- A customer looks for a spare part compatible with a product they already own.
- You want the agent to offer an alternative when a product is not a good fit.
- A flow prepares sales sheets that include related products.
Configuration
You need a Pimberly API credential with the access key for your Pimberly channel. See Credentials.
| Field | What it does |
|---|---|
| Credential (required) | The Pimberly API credential used to query the catalogue. |
| Product Reference Nr. | The product reference, for example 21001333-091. Only used with the Data output; as a tool, the agent writes the reference. |
Advanced options
| Field | What it does |
|---|---|
| Related Product Attribute in Pimberly | The Pimberly attribute where related products are linked. Defaults to Related products. |
| Related Product Attribute Details in Pimberly | The details of each related product the agent receives, separated by commas and written as they are named in Pimberly. Defaults to Primary ID,Title,Serie,Amount,Currency,Compatibility,Series Compatibility. |
Output
- Tool: connects to an agent’s Tools input. The agent receives the list of related products with their details.
- Data: the list of products related to the given reference, one item per product.
When you connect one of the two outputs, the other one is hidden.
Example
A lighting shop wants its assistant to recommend add-ons.
- Add Pimberly Related Product Tool and pick the Pimberly API credential.
- Connect the Tool output to the agent’s Tools input, together with Pimberly Product Tool.
- A customer asks “Which bulbs fit lamp 21001333-091?”. The agent looks up the related products and recommends the compatible ones.
Related components
- Pimberly Product Tool: the full record of a product.
- Pimberly API: other lookups in the Pimberly catalogue.