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Nappai Documentation

ActiveCampaign E-commerce Orders

ActiveCampaign E-commerce Orders works with the e-commerce orders stored in your ActiveCampaign account, the ones that come from the online stores you have connected to ActiveCampaign. You can look up one order, fetch the list of orders or delete an order.

It is useful for reviewing your customers’ purchases from a flow, preparing sales reports or giving an AI agent the details of an order.

When to use it

  • A customer asks about their purchase in the chat and an AI agent needs the order details to answer.
  • Every week you want a summary of the latest orders for your team.
  • You want to copy the orders registered in ActiveCampaign to a spreadsheet or your management system.
  • A test order slipped into ActiveCampaign and you want to delete it.

Configuration

You need an ActiveCampaign credential with the API URL and the API key of your account. You find them in ActiveCampaign under Settings > Developer. See Credentials.

FieldWhat it does
Credential (required)The ActiveCampaign credential used to access your account.
Operation (required)What the component does. See Operations. Default: Get Orders.
Get ByOnly in Get Orders. By ID fetches one order and All fetches the list of orders. Default: All.
Order IDThe order’s ID in ActiveCampaign, not the order number of your store. Required in Delete Order and in Get Orders with By ID.
LimitOnly in Get Orders with All. The maximum number of orders to fetch. Default: 10.

Operations

OperationWhat it does
Get OrdersFetches one order or the list of orders.
Delete OrderDeletes an order from ActiveCampaign. It does not affect the order in your store.
Create OrderRegisters a new order in ActiveCampaign as a real-time order, so it appears on the e-commerce dashboard and can start automations.

Create Order fields

FieldWhat it does
Service ID / ServiceThe store connection the order comes from, typed (Custom) or picked from a list (Dynamic). Required.
AC Customer ID / CustomerThe ActiveCampaign e-commerce customer who placed the order. Required.
External Order IDThe order’s ID in your store. Required.
Order DateWhen the order was placed, in ISO 8601, for example 2026-10-17T10:30:00+02:00. Required.
Customer EmailThe customer’s email. Required.
Total PriceThe order total, taxes and shipping included, in currency units: 69.90 or 69,90. Required.
CurrencyThe order’s currency. Default: USD.
Order Number, Order URLOptional. The number and the page of the order in your store.
Shipping Amount, Tax Amount, Discount AmountOptional amounts in currency units.
Number of ProductsHow many products to add; it shows the name, ID, price and quantity fields of each one.
Order StatusNot stored: ActiveCampaign orders have no status.

Output

The Data output returns the order you looked up with the details ActiveCampaign stores, such as the customer, total amount, currency, date and products. With All you get one item per order. In Delete Order it returns a confirmation with the order ID.

You can connect the result to an agent, a spreadsheet or a message for your team. The component can also be connected to an Agent as a tool, so the agent decides when to look up orders. See Tool Mode.

Example

A fashion store wants a weekly review of its sales.

  1. Schedule the flow to run on Mondays from the Scheduler.
  2. Add ActiveCampaign E-commerce Orders with the Get Orders operation, Get By set to All and Limit set to 50.
  3. Connect the Data output to an agent that summarizes the orders (total amount, best-selling products) and to an email component that sends the summary to the team.