ID Generator
ID Generator creates a unique identifier, a string of letters and numbers that doesn’t repeat, for example 3f2b8c1e-9a4d-4e7b-b6a2-1c5d8e9f0a7b.
Use it to give each record, conversation or request its own reference so you can find it later.
When to use it
- Assign a reference number to every request that comes in through a form.
- Create a session identifier to keep different users’ conversations apart.
- Tag every row you store in a spreadsheet or database.
- Give a unique name to the files the flow generates.
Configuration
| Field | What it does |
|---|---|
| Value | The identifier the component returns. If you leave it empty, a new one is generated on every run. If you press the field’s refresh button, it is filled with an identifier and that same one is used on every run until you change or clear it. |
Output
The ID output returns the identifier as text. You can connect it to any field that takes text, such as an agent’s session identifier or a spreadsheet column.
Example
A flow receives support tickets from the website. With Value empty, ID Generator creates a different reference for each ticket. That reference is stored with the ticket and sent to the customer in the confirmation email so they can quote it if they write again.
Good practices
- Leave Value empty if you need a different identifier on every run. Filling it with the button is only useful when you want a fixed value.