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Stored Skill

Stored Skill brings into the flow one of your account’s skills, the ones you create in My Skills. A skill is a package of instructions and supporting files an agent consults while it works, such as the tone your company answers in or the steps to review an invoice.

When to use it

  • Using the same instructions in several agents without copying them into each prompt.
  • Giving an agent a working guide with examples or templates.
  • Changing in a single place how every agent using the skill works.

Configuration

FieldWhat it does
Skill (required)The skill from your account. You create and edit them in My Skills.

Output

The Skills output connects to the Skills input of the Deep Agent or the Voice Agent, which appears when you turn on Enable Skills. You can connect several skills to the same agent. On a voice agent only the skill’s text is read, never its scripts, and it is best kept short: what the agent reads stays with it for the rest of the call.

The agent only sees the skills connected to it, not the rest of your library, and cannot change them: they are always edited in My Skills.

Example

A firm has an “invoice-review” skill with the steps to review an invoice.

  1. Add Stored Skill and choose “invoice-review” in Skill.
  2. In the Deep Agent, turn on Enable Skills and connect Skills.
  3. Ask the agent to review an invoice.