Chapter 4: Summary and Next Steps

Congratulations!

You have built a robust AI system that classifies and routes customer inquiries 🎉.

What you have learned:

• How to configure credentials with specific permissions.
• How to build a RAG pipeline to create a knowledge base.

[Image of Retrieval-Augmented Generation (RAG) pipeline architecture]

• How to use an Agent as a classifier to route a workflow.
• How to assemble a system of multiple specialized agents, each with their own tools.

Next Steps

Now that you understand the architecture, explore other use cases in our Template Library for more inspiration.